Last Updated: September 21, 2026

At iCareMed, customer satisfaction is important to us. We want you to feel confident when purchasing healthcare, medical, and wellness products from our store.

Please review this Return & Refund Policy before making a purchase.

Return Eligibility

To be eligible for a return, an item generally must be:

• Unused and in its original condition
• Unopened, when applicable
• In its original packaging
• Complete with all accessories, manuals, labels, and other materials originally included
• Accompanied by proof of purchase or the applicable order number

All return requests are subject to review and approval.

Please contact iCareMed before sending any product back. Products returned without prior authorization may not be accepted.

Non-Returnable Items

For health, hygiene, and safety reasons, certain products may not be eligible for return once opened, used, worn, installed, or removed from their original sealed packaging.

Non-returnable products may include:

• Personal hygiene products
• Opened or used medical supplies
• Sterile products once the packaging or seal has been opened
• Products intended for intimate or personal use
• Certain disposable products
• Products contaminated or altered after delivery
• Clearance or final-sale items when identified as such at the time of purchase
• Products specifically identified as non-returnable on the product page

Additional return restrictions may apply to certain products due to health and safety requirements, manufacturer policies, or applicable laws.

Your statutory rights, including rights relating to defective or incorrectly supplied products, are not affected where applicable.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact iCareMed promptly.

Please provide:

• Your order number
• A description of the problem
• Clear photographs of the product
• Photographs of the packaging when applicable

Please keep the product and its original packaging until we provide further instructions.

After reviewing the issue, we will determine the appropriate resolution, which may include a replacement, refund, or other remedy as appropriate.

Starting a Return

To request a return, please contact us through the Contact Us page on our website.

Include your order number, the product you would like to return, and the reason for the return.

If your return is approved, we will provide instructions regarding the next steps and where the product should be sent.

Please do not send products back without receiving return instructions from iCareMed.

Return Shipping

Responsibility for return shipping costs will depend on the reason for the return.

For eligible returns resulting from a change of mind or other customer-requested return, the customer may be responsible for return shipping costs where permitted by law.

If the return is due to an error by iCareMed or an eligible damaged, defective, or incorrect product, we will provide information regarding the appropriate return or replacement process.

Original shipping charges may be non-refundable except where required by law or where the return resulted from an error for which iCareMed is responsible.

Refunds

Once an approved return is received, we will inspect the product and notify you of the status of your refund.

If approved, the refund will generally be issued to the original payment method.

The time required for a refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

Shipping charges and other fees may not be refundable except where required by law or otherwise stated in this policy.

Exchanges

Product exchanges may be available for certain eligible items.

Please contact iCareMed before returning a product for an exchange. Availability may depend on inventory and the condition and type of product being returned.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests. However, once an order has entered fulfillment or has shipped, cancellation may no longer be possible.

Manufacturer Warranties

Certain products may be covered by a manufacturer's warranty.

Where applicable, warranty claims may be subject to the manufacturer's terms and procedures. We will provide available information to help customers identify the appropriate warranty process.

Contact Us

If you have questions about a return, refund, damaged item, or this policy, please contact us through the Contact Us page on the iCareMed website.

Please include your order number when contacting us about an existing purchase so we can assist you more efficiently.

iCareMed
Care You Can Count On.